Frequently asked questions
How do I book my appointment?
You are free to book your appointment here online. Click the reservations tab above, select your service, pay the retainer and your appointment date is locked in. If you don't see a time slot avalialbe please feel free to inquire directly if necessary at 309-868-2754.
Will you travel to me on my event day??
Absolutly! I do offer travel/on location services. We have a travel service avaliable for all special event bookings. If you are a bride travel outside of 50 miles round trip will be discussed in your official proposal.
Where are you located?
In-studio address 14683 Midway Rd Suite 203 Addison, TX 75001
Do you have a team?
Yes, I do! Team members are brought in based on the size of the event and/or the time frame for completion.
Do you have payment arrangements?
Yes. Depending on how far in advance you secure your event date, payment arrangements can be made. Please note that your deposit is non-refundable.
Do you travel for destination weddings?
Yes we do! Simply give us a call to discuss details or complete our bridal inquiry form.
Is a deposit requried?
Yes, there is a non-refundable deposit/retainer that is due upon booking. The deposit fee will hold and secure your event date and will be applied to your final balance.
Do you offer airbrush services?
Yes we do offer airbrush services. Airbrush is an upcharge add on to any service. Please see our Reservations tab to reserve your airbrush appointment.
Can I bring someone with me to my appointment?
Yes you may bring ONE person to your appointment; if there are more than one persons accompanying you please notify us immediately. Space is limited and additional guest will me asked to sit in the foyer. Also those who come with you will not be allowed to hover near the work area nor touch any of the makeup artist products. No children are allowed at this time.
How should I prepare for my appointment?
Please arrive with a clean face and if possible please have brows waxed/threaded prior to your appointment for expedited service.
How do I reschedule my appointment?
Please contact Soft Glamour Beauty 24 hours before your appointment if you need to reschedule your appointment. Keep in my mind that your retainer/deposit is nonrefundable. You may reschedule your appointment up to 30 days from the original scheduled date, anything outside of that will require you to pay a new retainer to secure a new future appointment. If the makeup artist cancels, you will receive a refund of retainer within 48 hours of cancellation.
How do I cancel my appointment?
Please contact Soft Glamour Beauty 24 hours before your appointment if you need to cancel your appointment. Keep in mind that your retainer/deposit is nonrefundable. You have the option to use the retainer for a future appointment up to 30 days from the original scheduled appointment. Any date outside of the 30 days will require you to pay a new retainer to secure a future appointment. If makeup artist cancels, you will receive a refund of retainer within 48 hours of cancellation.
I'm running late?
Please let us know that you will not be on time for your appointment. Please also provide us with a possible ETA. A late fee of $20 will be applied to the blance if you are 10 minutes late.
What happens If I am a no show?
If we are not notified of a clients absents for an already booked appointment. The client forfeits their transfer of their retainer to a new appointment. 50% of the balance will be applied to the card that was used to book the appointment. And the client will no longer be able to book with Soft Glamour Beauty again.
Is the retainer refundable?
No the retainer is non refundable.
I have a sore on my face, can you still do my makeup?
If you have any open wounds, sores, or any skin condition on the face and/or body before the day/time of your service, please inform the artist, immediately so she can access the issue. If you arrive at the appointment, with any skin condition that could possibly contaminate the integrity of the makeup product, tools, and/or professional kit, the makeup artist may refuse service and no refund of any kind will be issued.